Shipping Policy
Shipping Policy
Last updated: August 11, 2025
Payoneer Compliance Statement:
This store complies with Payoneer Checkout shipping and delivery transparency requirements. We provide accurate delivery timelines, order tracking, and documented communication to reduce disputes and chargebacks.
1. Order Processing Time
- Orders are processed within 1–5 business days after payment confirmation.
- You will receive an email confirmation with your order details once processing begins.
2. Shipping Times
Our products are shipped directly from trusted AliExpress suppliers. Estimated delivery times:
- United States: 10–15 business days
- Europe: 7–12 business days
- Rest of World: 10–20 business days
Note: Delivery times may vary due to customs delays, holidays, or unexpected supplier issues.
3. Tracking Information
- Once your order is shipped, you will receive a tracking number via email.
- Tracking may take 3–5 business days to update after shipment.
4. Shipping Costs
- Standard shipping: Free on all orders (unless otherwise stated).
- Express shipping: If available, costs are displayed at checkout.
5. Incorrect Address
Customers are responsible for providing accurate shipping information. We are not liable for orders shipped to an incorrect address provided at checkout.
6. Delayed or Lost Packages
- If your order is delayed beyond the maximum delivery time stated, contact us at support@luniracare.com.
- After verification with the supplier, a full refund or free replacement will be issued within 5 business days.
7. Customs, Duties & Taxes
International orders may be subject to customs fees, import taxes, or duties. These charges are the customer’s responsibility.
8. Order Status Updates
- We keep customers informed at every step via email.
- For urgent inquiries, you can contact our support team directly.
Contact Us
Lunira Care
Email: support@luniracare.com
Business Address: [Your Business Address Here]